FAQ

Can I add to an order I have already placed?

Our shopping cart doesn't allow us to add to orders. The best way to have orders combined is to place them as close together as possible and ask on the second order for the your orders to be combined. This doesn't guarantee it will happen but we will do our best. Postage Savings- When we combine orders if there is postage savings of $1 or more we refund the savings to you.

When do you ship?

We ship daily Monday through Friday.

What is your turn around time?

Please note on the front page the number of days out we are before we can ship. Also remember any listing with this image  is not in stock and can add up to 3 days to our turn around time.

How do I get my templates/tutorials/downloadable images that come with my product?

After your order ships you will receive an email with a link for your downloadables.

What type of cut files do I get with acrylic shapes?

Each acrylic download includes an SVG file , Studio file and JPG file with dimensions.

Do you collect sales tax?

Yes, we collect sales tax for anyone residing in the state of Missouri.

Do you ship Internationally?

Yes we do. We ship USPS mail. We will need your phone number for all customs forms so please be sure to add to your information. How much is shipping? It depends on the weight and size of the items you order. BUT you can add items to your cart and prior to supplying any payment information you can see the shipping costs. You can edit your shopping cart to get the best shipping configuration!

Is your store online only?

At this time all of our business is online. We offer local pick up by appointment only. We will email you when your order is ready for pick with a pick up time/date. We will announce when our store front is opened.

Will you notify me prior to shipment if one of my items is out of stock?

We are a small mom and pop shop who attempt to keep our prices low. So that is not a service we can provide at this time. We do refund as soon as possible.

How do you handle returns?

We handle each return request on a case by case basis. We strive to keep our customers happy! Please email CraftChameleon.CustServ@gmail.com for help.

My Question is not listed!

If your question is not listed, please contact CraftChameleon.CustServ@gmail.com and we will attempt to reply in 24 to 48 hours, M-F, 9:00 am - 5:00pm, Central time zone. Craft Chameleon is a small Mom & Pop shop who strive to keep our overhead/prices low and our variety large. Therefore at this time we do not offer customer service via the phone.

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